Chief Executive Ash Kashyap explains how Dexters continues to provide a six-star service in an extremely busy market, with demand in the capital at an all-time high
As London’s leading Estate Agent, Dexters offers an altogether better experience to sellers and landlords, forming lasting relationships based on trust. For over 30 years, Dexters has provided an outstanding level of service to its clients, and it is the expertise of its people, combined with the culture and hands-on approach, that continues to make them the go-to choice across London.
A traditional approach
Ash explains, “We are proud to have maintained our core values, with experienced colleagues who understand the local market and the needs of their clients. Our teams visit every property, and customers are supported by the same experts from valuation through to completion, with those conducting viewings also involved in negotiation and sales progression. Each transaction typically takes 150 to 200 hours of work to ensure a successful sale or let. For sellers and landlords, this continuity means the people speaking to buyers and tenants can advise them with a clear understanding of both the client’s position and the property.” Dexters’ unrivalled network of offices supports more than 300,000 customers at any given time, which is why having a high street presence remains more important than ever. Ash explains, “Sellers and landlords rely on our guidance and are reassured by having local experts close by who take a hands-on approach to every property we are trusted with.”
Complete reassurance
In an increasingly competitive market and with the Renters’ Rights Act in full effect, working with experienced professionals is essential. “As one of the only major residential Estate Agents that is a firm of Chartered Surveyors, regulated by the Royal Institution of Chartered Surveyors (RICS), Dexters provides the reassurance of working with professionals who adhere to the highest standards. But don’t just take our word for it, as over 70 per cent of business comes from recommendations and referrals, which reflects the dedication of our hardworking teams, who go the extra mile to deliver a six-star service,” Ash underlines.
First-class experience
Dexters’ impressive performance is driven by the professionalism of their colleagues, who go above and beyond to surpass expectations. “Customer feedback is extremely valuable to us, as we know clients have a choice of who they partner with,” Ash comments. “We recently reached an outstanding milestone of 100,000 Google reviews, while still maintaining an average rating of 4.9 out of 5 stars. This is a testament to the superb service provided by our talented teams who strive to deliver an excellent customer journey and superior results every time. The key to our success is our people; we invest in long-term relationships and offer apprenticeships and accreditations at our industry-leading Academy at its new home in Clapham Junction.”
London remains an exciting place to live and invest, attracting a diverse international client base. “We’ve had an incredibly busy summer across both sales and lettings, achieving fantastic results. For example, one of our prime central London buyers quickly became one of our landlords and immediately instructed Dexters Westminster to find a tenant for their new investment property. The team successfully secured the asking price from an MP who recently moved into the area, showcasing the strength of our database and our collaborative approach across our network. We have 12 strategically placed offices in the most desirable locations including Mayfair, Marylebone, Kensington, Chelsea, and Fitzrovia, so we are perfectly positioned to meet the needs of our clients.”
“The autumn months present an exciting opportunity for sellers and landlords, as the demand from those looking to live, study or work in London remains at a record high. If you are curious about the value of your property or are considering a move, our advice is not to wait. Our local teams will be delighted to assist and are here to guide you every step of the way,” concludes Ash.