The London property market
As demand in the capital reaches record levels, Chief Executive Ash Kashyap explains how exceptional customer service remains paramount in an increasingly competitive market.
Leading the way in London, Dexters is dedicated to delivering a first-class experience, building lasting relationships with sellers and landlords founded on trust. As one of the only major residential Estate Agents that is a firm of Chartered Surveyors, regulated by the Royal Institution of Chartered Surveyors (RICS), Dexters offers the reassurance of working with professionals who meet the highest standards.
Combining unrivalled market knowledge with a clear understanding of clients’ needs, Dexters continues to set the standard in the industry. Ash explains, “We offer an altogether better experience to sellers and landlords who rely on our local know-how and proactive approach to achieve the best outcome for their property. As a result, over 70 per cent of business comes from recommendations and referrals.
“Customer feedback is central to our success, as we know that clients have a choice when deciding who to work with. We are proud to have received over 90,000 Google reviews with an average rating of 4.9 out of 5 stars, a testament to our hardworking teams, who always go the extra mile to provide an exceptional customer journey and superior results every time,” says Ash.
Long-term investment in training and development is at the heart of the business, with 90 per cent of managers beginning their careers as trainees. “As the UK’s first estate agency employer provider regulated by Ofsted, we offer a range of apprenticeships and accreditations for colleagues at all levels through our industry-leading Dexters Academy. This assures customers that they are working with trusted professionals, supported by a culture where nothing is too much trouble, and our clients and customers should never have to ask twice,” adds Ash.
London continues to thrive as a global destination, with overseas buyers and tenants driving increased demand for super-prime properties. Ash explains, “When it comes to marketing the most prestigious homes, we ensure maximum exposure by working with the world’s press to secure valuable media coverage. Our St John's Wood office was recently instructed on a remarkable Grade I Listed Nash terrace house on the outer circle of Regent's Park, marketed at £17.75m. Leveraging the expertise of our specialist marketing and PR teams, the property has attracted international attention, securing numerous high-profile media features."
“With the uncertainty created by the speculation on the contents of the Autumn Budget now behind us, we are seeing an increase in activity levels with buyers actively pursuing high-value purchases. Furthermore, with the clarity on the implementation of the Renters’ Rights Act, we are seeing a significant number of landlords turning to professional agents like us to help navigate the complex legislative requirements and trusting us to manage their portfolio."
“As we look to the year ahead, confidence in the capital remains strong, highlighting London’s enduring appeal to both UK-based homeowners and international clients. For those thinking about selling, letting, or simply curious about the value of their property, our local experts are here to guide you every step of the way,” concludes Ash.