The London property market
With demand in the capital at an all-time high, Chief Executive Ash Kashyap discusses delivering exceptional customer service in a very strong market.
As London’s leading Estate Agent, with offices across the capital, Dexters’ core values remain unchanged since the opening of their first office in south west London over 30 years ago. Dexters set out to be different and provide an outstanding level of service, and the strength and depth of their people, coupled with the culture and unique approach, is what continues to set them apart.
Ash explains, “We offer an altogether better experience to sellers and landlords who trust us with their property, and our teams strive to exceed customer expectations. As one of the only major residential Estate Agents that is a firm of Chartered Surveyors, regulated by the Royal Institution of Chartered Surveyors (RICS), Dexters provides the reassurance of working with experts who adhere to the highest standards of regulation and ethical behaviour. But don’t just take our word for it, as over 70 per cent of business comes from recommendations and referrals, which reflects the dedication of our hard-working teams, who go the extra mile to deliver a first-class experience.”
Local knowledge
Dexters has established itself as the go-to agent, with 40 offices in central London and over 80 across the capital. Ash explains, “We remain committed to our core values, and we make no excuse for taking a traditional approach to estate agency, guiding and advising through local expertise. Our unrivalled network of offices supports over 300,000 customers at any given time, from UK-based homeowners to international clients looking to relocate. Sellers and landlords are reassured by our presence on the high street and the knowledge that our experienced teams visit every property to ensure we uphold the highest standard of service.”
Expertly managed
Ash continues, “We have always been guided by the principle that our clients come first and we care for their homes as if they were our own. Landlords choose our Property Management service, as they trust us to maintain their properties meticulously, economically and thus increasing their return. Our Prime Property Management team are located within our Mayfair showroom on Grosvenor Street and look after the capital's most magnificent homes. The team successfully resolves any issues with minimal disruption and expenditure, act with discretion at all times, and are on hand to offer ongoing support and excellent solutions.”
First-class experience
London remains an exciting place to live and invest, attracting a diverse international client base. Appetite continues to grow for super prime properties, with an influx of overseas buyers and tenants creating high levels of competition. Ash adds, “Our Notting Hill office was recently instructed on a luxurious mews house, marketed at over £30,000 per calendar month. Leveraging the in-depth knowledge of our specialist marketing and PR teams, we let the property within two weeks of launching to a tenant relocating from abroad.”
Our impressive performance is driven by the professionalism of our colleagues, who go above and beyond to surpass expectations. Ash explains, “Customer feedback continues to be important to us, as we know clients have a choice of who they partner with. We are proud to have received over 85,000 Google reviews with an average rating of 4.9 out of 5 stars. This is a testament to the hard work of our dedicated colleagues, and our teams strive to deliver an excellent customer journey and superior results every time.”
Complete reassurance
“For the key to our success, look no further than our people. We invest in long-term relationships, which is why 90 per cent of our managers started their careers with us as trainees. We maintain our professional approach by providing outstanding training and development to colleagues at all levels. We are proud to be the UK's first estate agency employer provider regulated by Ofsted. We offer a range of apprenticeships and accreditations at our industry-leading Dexters Academy, giving our customers the confidence that they are working with trusted experts,” Ash concludes.
"The autumn months present an exciting opportunity for sellers and landlords as the demand to live, study and work in London remains at a record high. If you are curious about the value of your property or are considering a move, our advice is not to wait. Our local teams will be delighted to assist and are ready to provide you with advice tailored to needs,” concludes Ash.