Now estate agents don’t have a good reputation. At Dexters however, we encourage our staff to be proud of what they do, and as sales people you’ll find them confident and even a bit cheeky! Here are some key points which reflect our unique approach.
Word of mouth
Customers have good things to say about our staff – in fact seventy per cent of our business comes through word of mouth recommendation. What you and your friends say about Dexters matters a great deal to us, which is why once we’ve sold or let your property, we’ll send you a customer questionnaire for feedback.
Knowing our onions
Our sales and lettings teams are a highly dedicated and skilled bunch. We train them ourselves with an induction programme, management coaching, development plans and reviews to ensure consistent standards so we can be sure of providing a first class service to all our customers.
As a local company we employ mostly local people who have invaluable knowledge, all sharing the asset of a great attitude and an infectious enthusiasm.
The result? Buyers and tenants like dealing with us, making it easier for us to do a good job of selling or letting your property.
Industry recognised
Dexters is much admired in the profession and particularly by Home Sale Network, the UK’s largest relocation company, which rates us as the leading agent in our core area. Its clients include the Government and many international corporations. We’re Cartus' automatic choice to sell employees’ homes when they relocate out of the area.
We’re also among an elite group of UK estate agents which have been awarded the Government’s Investor In People certification. This recognises our high standards and commitment to staff training and development.
Code of conduct
We are a member of the Ombudsman’s Scheme, which has strict standards and which many local agents don’t subscribe to. Dexters is also a corporate member of the National Association of Estate Agents and the Association of Residential Lettings Agents, both which keep a check on the way we run our business.
Valuations
Our opinions are important to surveyors, banks and building societies. They recognise that being a leading local letting agent and selling £75 million worth of property each month gives us unequalled market knowledge - in fact we’re regularly consulted on market trends by the Bank of England.
Land and new homes
We have a team of people who specialise in selling land with development potential, and advising house builders on new homes’ marketing.
Finance
There’s also a department of ten property finance specialists who are first rate. You’ll have to ask us more about them as we can’t say much more here without adding half a page of official small print!
“Dexters went out of their way to help us get a great flat. They know everything about the job inside out.”
Ms Venables, Richmond
“Good service, excellent website presentation, constructive advice and a young friendly team. ”
Mr & Mrs Thomas, Surbiton
“Staff were very helpful. I could call them for any question and they got back to me immediately with a good manner. They're problem solvers. ”
Ms F Caymaz, Brook Green
“Transparent methods, clear and prompt communication and very helpful. ”
Mr Maxwell, West Kensington
“Excellent communication skills, whatever part of the buying/selling process we have been involved with. ”
Mr & Mrs Sterling, Teddington